On-field service — emergency interventions for line-down cases

We dispatch experienced engineers when remote support is not enough: drives, PLCs, HMIs and complete control cabinets — diagnosed in the real installation.

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Tip: add photos of cabinet labels, error codes, and the exact part number(s) to speed up triage and planning.

What we do on site

Emergency troubleshooting for drives / PLCs / HMIs
Cabinet-level diagnostics (wiring, I/O, power, comms)
Parameter backup / migration and firmware compatibility checks
Clear technical report + next-step recommendations

Coverage & typical response

Belgium, north of France, the Netherlands, western Germany
Belgium: typical 24–48h response (severity + availability)
Can be combined with workshop repair or replacement supply

Short travel distances and local presence keep response times and costs under control.

Typical on-field cases

Line down due to drive or PLC failure
Intermittent faults and sporadic stops
Start-up support after retrofit or upgrade
Parameter migration between firmware versions

When on-field is the best first step

If the symptom depends on load, environment, wiring, I/O, or cabinet conditions, bench-only testing can miss the root cause. On-field diagnostics reduces repeat failures and prevents unnecessary part swaps.

Workshop repair Browse device types we service

How an on-field request works

1) Request & triage

You tell us what is down, what changed, and what alarms you see. We confirm scope and decide the fastest next step.

2) Scheduling & preparation

We agree a time window and preparation checklist (access, safety, documentation, spares). This avoids time lost on site.

3) On-site intervention

Diagnostics + actions (workaround / repair plan / replacement plan). You receive a clear report and recommendations.

What we check on site

Control cabinet diagnostics

Power rails, grounding, noise and cabinet conditions
I/O integrity, wiring, connectors, sensors
Drive feedback loops, safety chain checks (where applicable)
Communication (fieldbus / Ethernet) and addressing

Parameters, firmware & compatibility

Parameter backup / restore / migration
Firmware version and hardware variant compatibility
Start-up support after retrofit or upgrade
Concrete plan: repair vs replacement vs retrofit

What to prepare before we arrive

Minimum info (saves hours)

Photos of labels + cabinet overview + affected modules
Error codes / alarms + when it happens (cold start, under load, intermittent)
Part numbers, variants, and firmware versions (if known)
Any recent changes (retrofit, wiring changes, new sensor, new PLC program)

Access & safety

Safe access to cabinet/machine + required permits
Point of contact on site (maintenance / automation)
Documentation (schematics, manuals, network topology)
Spare candidates if available (drive/PLC/HMI module)

Book on-site service

Complete the request below. The clearer the details, the faster we can schedule and arrive prepared.