How To

Repairs – workshop process

1. You register the repair using our online form and ship the device to us.
2. We diagnose the fault and send you a quotation before any cost-intensive work.
3. After your approval we repair, test and send the unit back with warranty.

On-field service – how it works

1. You contact us with a short description of the fault and the affected line.
2. We agree on a time window and send an engineer to your site.
3. We troubleshoot on site and propose repair, replacement or temporary workarounds.

Sales – request & delivery

1. You identify the device you need in our catalog or send us your part number.
2. We confirm availability, condition (new/refurb) and price.
3. After your PO we ship the device and provide support for installation when needed.

Purchase / surplus stock – workflow

1. You send us a list or photos of your surplus devices.
2. We evaluate and prepare a purchase offer.
3. We organise pickup and payment when we reach an agreement.